Yes Bank Personal Loan Customer Care
Yes Bank Personal Loan Customer Care
Yes Bank Personal Loan customer care can be reached via the toll-free number, email, SMS, or nearest branch for queries on loan disbursal, EMI payments, or complaints. The bank's Contact Centre and grievance redressal team resolve most queries within 7 working days.
Toll Free number for general enquiries 1800 1200
If you have any doubt about your personal loan disbursal process, personal loan EMI computation process, or anything associated with your personal loan, then you can call on the bank's toll-free number and get immediate answers.
The table given below shows the contact details for the Yes Bank's customer helpdesk:
Toll-free number | |
Additional toll-free number | 1860 210 1200 |
While calling from abroad | |
While calling from the USA | |
While calling from the Canada | |
While calling from the UK | |
While calling from the UAE | |
Board line Numbers | + 91 22 5091 9800 and + 91 22 6507 9800 |
Email address | |
SMS support | +91 9552220020 |
Email address for Northern Regional Corporate Office | |
Email address for Abu Dhabi Representative Office | |
Email address for Corporate Office |
According to your specific situation and required need, you can use any of these numbers and ask a query or lodge a complaint. You may also write to the given email IDs to raise a complaint or query.
Yes Bank Grievance Redressal
The bank focuses on addressing the grievances of every customer for every product diligently. If you have any grievance related to your Yes Bank personal loan, you can file a grievance with complete details.
- This can be done by filing a complaint online on the bank's official website. You may also write an email to the bank at yestouch@yesbank.in with complete information about your complaint.
- In case your grievance does not get resolved or in case you are unhappy with the resolution, you can send an email to the grievance redressal officer at head.grievanceredressal@yesbank.in.
- If this does not work for you, you can send an email to the bank's principal nodal officer at principal.nodalofficer@yesbank.in.
- The bank will respond to your queries related to personal loans and other products within 7 working days.
- If your grievance is still not resolved within 30 days, you can escalate it to the Reserve Bank of India's Integrated Ombudsman Scheme, 2021, online at the RBI's complaint portal or by calling the RBI's toll-free number 14448.
Mailing Address of Yes Bank Nodal Office
If the complaint resolution is not satisfactory at the first level, you may also reach out to the bank's Nodal Officer to resolve the complaint. The contact information of the nodal officer and the principal nodal officer are given as follows:
Nodal Office:
Sangeeta P
Head - Grievance Redressal
Yes Bank Limited
YES BANK House,
Off Western Express Highway,
Santacruz East,
Mumbai - 400055.
Phone No: 022-50795173
Principal Nodal Office:
Mr. Vikas Bindal
Principal Nodal Officer
YES BANK House,
Off Western Express Highway,
Santacruz East,
Mumbai - 400055.
Phone No. : 022-50795174
Yes Bank Online Complaints, Feedback, or Queries
You can place a complaint or ask queries or provide feedback by filling the online form available on the official website of Yes Bank.
- Step1: You will need to mention if you are an existing Yes Bank customer or not.
- Step2: You will have to fill your first name, last name, email address, mobile number, customer ID, type of product or service, type of issue, and type of case.
- Step3: You can then key in your remark in the relevant field, whether you have a complaint or a query or some feedback related to personal loans or any other product.
- Step4: You can then type the captcha code and click 'Submit'.
- Once your complaint is submitted, Yes Bank issues a complaint reference number, which you can use to track the status of your query or grievance.
With the help of Yes Bank's customer care facility, you can get all your queries answered instantly without visiting the bank branch. You can simply call the bank from anywhere in the world and get a clear picture of your Yes Bank personal loan.
How to Apply for a Yes Bank Personal Loan (via Customer Care)
- You can apply for a personal loan by visiting the official website of Yes Bank and visit the personal loan section.
- You will find the 'Apply for Personal Loan' link.
- Click on it and you will be directed to a different page where you will have to fill the form and submit it.
- The bank will review the form and will give you call back.
- You will have to submit the necessary documents.
- If the documents submitted by you is found to be correct, the lender will immediately disburse the loan amount to your bank account.
You can also download the YES Bank mobile app in order to apply for a personal loan.
You can also visit the nearest YES Bank branch along with the necessary documents. A representative from the bank will help you with the process of applying for a personal loan.
Update Your Email ID via Yes Bank Customer Care
You can update your Email ID by calling on the YES Bank customer care toll-free number 1800 1200 and get in touch with a customer care executive requesting for the updating of your Email ID.
You can also send an email to yestouch@yesbank.in requesting for the updating of your email ID. You can also send an SMS 'HELP' space CUST ID to +91 9552220020. A customer care executive will get in touch with you and will help you with the process of updating your Email ID.
Update Your Address through Yes Bank Customer Care
You can send an email to yestouch@yesbank.in where you can request for the update in your address. Make sure you attach all the relevant documents as address proofs so that the bank can update the address in their database.
You can also call on the bank's toll-free number 1800 1200. A customer care executive will get in touch with you and will let you know the documents you will have to follow in order to get the address updated.
You can visit the nearest YES Bank branch with all the relevant documents. A representative from the bank will get in touch with you and will help you with the process of updating your address.
How to Check the Status of Your Yes Bank Personal Loan
You can check the status of your personal loan by visiting the customer care portal using your credentials. Under the 'loan' section, you can view the loans you may have applied for from YES Bank. Click on the loan whose status you wish to know and enter the loan application number. Click on 'Submit'. You will be able to check the status of your personal loan.
You can also call the customer care number to know the status of your personal loan.
Locate Nearest Yes Bank Branch for Loan or Support Queries
You can locate the nearest YES Bank branch near you by following the steps given below:
Visit the YES Bank website and click on 'Locate Us' or you can either click on 'Search Nearby' or enter the state, city, locality, and the radius. You can also select the category and the services you are looking for. Click on 'Search' and you will be able to find the nearest YES Bank branch.
How to Pay Your EMIs Online with Yes Bank
- Visit the official website of YES Bank and
- click on 'Login' located at the top right-hand side of the page.
- In the next step, enter your credentials, and once you enter the portal, under 'My Loan' section
- You can view the loan/s for which you would wish to pay the EMI. Choose your mode of payment - credit card, debit card, net banking, e-wallets, or UPI.
- Follow the instructions and your EMI will be paid.
- You can also pay your EMI by downloading the YES Bank mobile app.
- Login using your credentials, and under the 'My Loan' section select the loan scheme for which you wish to make your EMI payment.
FAQs on Yes Bank Personal Loan Customer Care
1.What is Yes Bank Personal Loan customer care?
Yes Bank Personal Loan customer care is the bank's dedicated support channel for queries and complaints related to personal loan disbursal, EMI computation, and account servicing. Customers can reach this service through the toll-free number, email, SMS, or their nearest branch, as listed in the contact table above. It is available to both existing and prospective personal loan customers.
2.How can I contact Yes Bank Personal Loan customer care?
You can contact Yes Bank Personal Loan customer care using the toll-free number, email address, or SMS service listed in the contact table above. Customers calling from outside India can use the applicable international number for their country. You can also visit your nearest Yes Bank branch for in-person assistance.
3.What can Yes Bank Personal Loan customer care help me with?
Yes Bank Personal Loan customer care can help with queries on loan disbursal, EMI computation, applying for a new loan, checking loan status, and updating your registered email ID or address. It also handles complaints and grievances related to your personal loan. Most queries are resolved without needing to visit a branch.
4.How do I raise a complaint with Yes Bank Personal Loan customer care?
You can raise a complaint with Yes Bank Personal Loan customer care by calling the toll-free number, writing an email, or filing a complaint through the online form on the bank's official website. If the issue remains unresolved, it can be escalated to the Grievance Redressal Officer and then the Principal Nodal Officer, whose contact details are listed above.
5.What happens if my complaint to Yes Bank Personal Loan customer care is not resolved?
If your complaint to Yes Bank Personal Loan customer care is not resolved at the first level, you can escalate it to the Grievance Redressal Officer and then to the Principal Nodal Officer. The bank aims to respond within 7 working days, and you may escalate further to the RBI's Integrated Ombudsman if the issue remains unaddressed.
6.Where can I find the Yes Bank Nodal Officer's contact details?
The contact details of Yes Bank's Nodal Officer and Principal Nodal Officer for personal loan grievance escalation are listed above. These officers handle complaints that remain unresolved after the initial customer care and Grievance Redressal Officer stages. Their office address and phone number are available on this page and on the bank's official website.
7.How do I file an online complaint with Yes Bank Personal Loan customer care?
You can file an online complaint with Yes Bank Personal Loan customer care by filling out the online form on the bank's official website, indicating whether you are an existing customer and providing your details and issue type. Once submitted, you will receive a complaint reference number to track its status. This process can be completed without visiting a branch.
8.How can I apply for a Yes Bank personal loan through customer care?
You can apply for a Yes Bank personal loan by visiting the bank's official website, filling out the personal loan application form, and submitting the required documents. Yes Bank Personal Loan customer care will call you back to guide you through the process, or you can visit your nearest branch for assisted application.
9.How do I update my registered email ID with Yes Bank Personal Loan customer care?
You can update your registered email ID by contacting Yes Bank Personal Loan customer care through the toll-free number, email, or SMS service listed above. A customer care executive will guide you through the verification process. You can also request the update at your nearest branch.
10.How do I update my address with Yes Bank Personal Loan customer care?
You can update your address by contacting Yes Bank Personal Loan customer care and submitting valid address proof documents by email or at your nearest branch. A customer care executive will inform you of the exact documents required for verification. The toll-free number and email address are listed in the contact table above.
11.How can I check my Yes Bank personal loan status through customer care?
You can check your Yes Bank personal loan status by logging into the customer care portal with your credentials and viewing your loan application under the 'Loan' section. Entering your loan application number displays the current status. You can also call Yes Bank Personal Loan customer care for a status update.
12.How do I locate the nearest Yes Bank branch for personal loan support?
You can locate the nearest Yes Bank branch by using the branch locator on the bank's official website, where you can search by state, city, or locality. The locator also lets you filter by category and service required. This is useful for personal loan queries that need in-branch support.
13.How can I pay my Yes Bank personal loan EMI online?
You can pay your Yes Bank personal loan EMI online by logging into the bank's website or mobile app, selecting your loan under 'My Loan', and choosing a payment mode such as card, net banking, e-wallet, or UPI. Yes Bank Personal Loan customer care can assist if you face any issues during payment.
14.Can I pay my Yes Bank personal loan EMI offline?
Yes, you can pay your Yes Bank personal loan EMI offline by visiting your nearest branch, where a representative will assist you. Accepted offline payment modes include debit card, credit card, cheque, demand draft, or cash. Yes Bank Personal Loan customer care can confirm the modes accepted at a specific branch.
15.What is the 'Yes Robot' facility offered by Yes Bank?
The 'Yes Robot' facility is a virtual assistant provided by Yes Bank on its official website to help customers with queries, including those related to personal loans. You enter your name and select the service you need assistance with. It complements Yes Bank Personal Loan customer care for quick, self-service query resolution.
16.How do I update my registered mobile number with Yes Bank Personal Loan customer care?
You can update your registered mobile number by contacting Yes Bank Personal Loan customer care, either by visiting your nearest branch or calling the toll-free number listed above. The bank will guide you through the required verification steps to ensure your loan-related alerts reach the correct number.
17.What documents do I need to apply for a Yes Bank personal loan offline?
To apply for a Yes Bank personal loan offline, you typically need KYC documents and income proof. The exact list of documents may vary depending on your profile and loan requirement. Yes Bank Personal Loan customer care or your nearest branch can confirm the specific documents needed in your case.
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