Axis Bank Credit Card Customer Care Number

Net Banking Support 

Axis Bank net banking allows customers to access accounts, transfer funds, view statements, raise service requests, and communicate securely for support. 

Mobile Banking App 

Through the Axis Bank mobile app, customers can block cards, raise requests, check statements, and interact with customer support via secure messaging or chat, reducing the need to call. 

Chatbot / Live Chat 

Available within the bank’s mobile app and website; provides quick responses for common queries and can route more complex issues to customer care executives. 

Secure Email Messaging (in app/portal) 

Allows logged-in customers to send secure messages tied to their account for assistance on sensitive or specific issues. 

WhatsApp Banking 

Customers can send a 'Hi' to Axis Bank on WhatsApp at 7036165000 for their banking needs. 

General Customer Care 

Through secure net banking messaging or official contact form 

Written requests for support can be submitted from within the logged-in portal to ensure secure, trackable correspondence. 

Grievance / Feedback 

Submit via online form or designated grievance email (as notified by the bank) 

Customers can file written complaints or provide feedback about products, services, or branch experiences; the bank acknowledges and tracks these for resolution. 

Find Nearest Branch 

The bank provides a branch locator tool where customers can search for the nearest Axis Bank branch by city, pin code, or area. 

Locate ATMs 

Similarly, the ATM locator helps customers find the closest Axis Bank ATM for cash withdrawals, deposits, and other ATM services. 

Credit / Debit Cards 

Enquiries such as card activation, PIN generation, dispute resolution, transaction queries, rewards questions, and blocking lost/stolen cards. 

NRI Banking Services 

Help for NRI account management, remittance services, overseas card queries, and specific NRI product details usually via dedicated NRI banking channels. 

Internet / Mobile Banking 

Support to address login issues, transaction failures, feature guidance, OTP problems, and digital banking queries. 

Lost/Stolen Cards 

Customers must immediately call customer care or use the banking app to block debit/credit cards to prevent misuse. 

24x7 Emergency Helpline 

To report the loss of a credit, debit or prepaid card, call Axis Bank's 24x7 Emergency Helpline on +91 40 6717 4100, which is not toll-free. From outside India, you can also call +91 80 6802 6802 / +91 40 4886 8888 to reach phone banking or report the loss of your card.

Fraud / Suspicious Transactions 

Report unexpected or unauthorised transactions to customer care immediately for investigation and resolution. 

Blocked Account or Login Issues 

Customer care assists with identity verification to unlock accounts or reset credentials. 

Use Official Channels Only 

Always call the customer care numbers listed on the official Axis Bank site or your card. Unofficial numbers in ads or third-party sites may be fraudulent. 

Protect Confidential Information 

Axis Bank will never ask for your full card number, CVV, PIN, login password or OTP in unsolicited calls or emails. 

Registered Mobile Number 

Calling from your registered mobile number simplifies verification and speeds up support. 

Report Suspicious Communications 

Any calls, SMS, or contacts claiming to be Axis Bank but requesting sensitive details should be reported immediately to the bank. 

Check the Caller's Number

As per RBI guidelines, Axis Bank calls you only from phone numbers starting with 1600, while promotional calls start with 140. Do not respond to calls from any other number claiming to be from Axis Bank.