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SBI Credit Card Customer Care Number

SBI Credit Card customer care number 1800 180 1290 is toll-free, with executives available from 8:00 a.m. to 8:00 p.m., Monday to Saturday. You can report a lost card on the helpline 24x7, and also use SBI Card's WhatsApp, SMS and missed-call services or the grievance channels below.

Updated On - 02 Nov 2026

Below is a comprehensive guide to contacting SBI Credit Card customer care efficiently.

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Primary Customer Care Numbers

For immediate assistance, you can contact the SBI Card helpline using the following numbers.

Operational Hours: 8:00 a.m. to 8:00 p.m. (Monday to Saturday).

Contact Type

Number

Toll-Free Number

1800 180 1290

Tolled Number

1860 500 1290 / 1860 180 1290

City-Wise Number

39 02 02 02 (Prefix your local STD code)

SBI Credit Card Customer Care Number
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Quick Digital Services (SMS & Missed Call)

Avoid waiting on hold by using SBI’s automated digital services for common queries like balance checks and reward points.

SBI Credit Card Missed Call Service

Give a missed call from your registered mobile number to the specific numbers below:

Service

Missed Call Number

Available Cash & Credit Limit

9619898509

Reward Points Summary

9133325810

Subscribe to WhatsApp Service

8080945040

Account Summary 

9619742906 

Last Payment Status 

9133001302

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SBI Credit Card SMS Service

Send an SMS to 5676791 using the formats below.(Note: ‘YYYY’ represents the last four digits of your SBI Credit Card)

Information Required

SMS Format

Block Lost/Stolen Card

BLOCK YYYY

Balance Enquiry

BAL YYYY

Available Credit/Cash Limit

AVAIL YYYY

Last Payment Status

PAYMENT YYYY

Reward Points Summary

REWARD YYYY

Subscribe to E-Statement

ESTMT YYYY

Duplicate Statement Request

DSTMT YYYY MM (MM = Month)

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SBI Credit Card WhatsApp Connect

You can now manage your account directly through WhatsApp. This service allows you to check reward points, download statements, book Flexipay EMIs, and pay utility bills.

How to Subscribe to WhatsApp Connect:

  1. Missed Call: Give a missed call to 8080945040 from your registered mobile.
  2. SMS: Send WAOPTIN YYYY (Last 4 digits of card) to 5676791.
  3. WhatsApp Direct: Save the number 9004022022, type 'OPTIN', and send it via WhatsApp.
  4. Mobile App: Log in to the SBI Card App and select 'WhatsApp Connect' under the 'More' menu.

To stop WhatsApp Connect alerts, log in to the SBI Card website and unsubscribe, or send WAOPTOUT YYYY (last four digits of your card) to 5676791 from your registered mobile number. 

You can also reach SBI Card's virtual assistant, Ask ILA, through the SBI Card website or app for instant answers to common queries. 

How to Contact SBI Credit Card via Email & Post

If you prefer written communication or need to submit physical documents, use the details below.

Email ID: customercare@sbicard.com

Postal Address:

SBI Cards and Payment Services Limited Unit 401 & 402, 4th Floor,

Aggarwal Millennium Tower,E-1,2,3 Netaji Subhash Place,

Wazirpur, New Delhi 110034.

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SBI Credit Card Grievance Redressal Mechanism

If you are unsatisfied with the resolution provided by the standard customer care channels, you can escalate your issue to the Grievance Redressal Cell.

Step 1: Contact the Escalation Team

  • Helpline (If unsatisfied with online resolution): 1860-180-7777
  • Reporting Mis-selling/Harassment: 080-39356050

If your complaint is not resolved by the standard channels, you can also write to SBI Card's designated Nodal Officer, Mr. Prosenjit Dhar, or Principal Nodal Officer, Mrs. Rupali Bhardwaj, at the escalation address listed below.

Step 2: Write to the Manager 

If the issue persists, write directly to the 'Manager - Customer Care Services' at: SBI Cards & Payment Services Ltd.DLF Infinity Towers, Tower C, 12th Floor, Block 2,Building 3, DLF Cyber City, Gurgaon - 122002

If your complaint remains unresolved, you can approach the Reserve Bank - Integrated Ombudsman Scheme, 2026 by filing a complaint through the RBI's Complaint Management System. 

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Prerequisites Before Calling Customer Care

To ensure a quick resolution and smooth navigation of the IVR (Interactive Voice Response) system, keep the following details ready before you call:

  • 16-digit Card Number (for account identification)
  • Card Expiry Date (for verification)
  • Date of Birth (DDMMYYYY format)
  • Registered Mobile Number (to receive authentication OTPs)
  • 4-digit PIN (may be required for identity confirmation)

BankBazaar Safety Tip: SBI Card representatives will never ask for your CVV or online banking password. Never share these details over the phone.

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Summary

SBI Credit Card customer care offers multiple ways to get help, including a toll-free helpline (available from 8:00 a.m. to 8:00 p.m., Monday to Saturday, with lost-card reporting open 24x7), WhatsApp Connect, SMS and missed-call services, email, post, and a formal grievance redressal mechanism. Keeping your card details, registered mobile number, and identity information ready before reaching out helps resolve queries faster. For urgent issues like a lost or stolen card, call SBI Credit Card customer care or use the SMS blocking service immediately.

FAQs on SBI Credit Card Customer Care

1.What is SBI Credit Card customer care?

SBI Credit Card customer care is the official support service run by SBI Cards and Payment Services Limited for billing, service, and account queries on SBI Credit Cards. It can be reached through the toll-free helpline, SMS, missed-call service, WhatsApp, email, or post, as listed above. Cardholders can also use the SBI Card website and app for self-service.

2.How can I contact SBI Credit Card customer care?

You can contact SBI Credit Card customer care using the toll-free and tolled helpline numbers, the SMS and missed-call services, WhatsApp Connect, or by writing to the email and postal addresses listed above. Choose the channel that best suits the urgency of your query. All these options are detailed in the sections above.

3.What are the operating hours for SBI Credit Card customer care?

SBI Credit Card customer care executives are available on the days and hours stated in the Primary Customer Care Numbers section above. Outside these hours, you can still report a lost or stolen card on the helpline, which SBI Card runs round the clock for this purpose. SMS, missed-call, and WhatsApp Connect services do not need an agent.

4.Which missed-call services does SBI Credit Card customer care offer?

SBI Credit Card customer care offers missed-call services from your registered mobile number for account summary, available credit and cash limit, reward point summary, and last payment status. SBI Card sends the details back to you by SMS. The numbers are listed in the missed-call table above.

5.How do I block a lost or stolen SBI Credit Card?

You can block a lost or stolen SBI Credit Card by calling SBI Credit Card customer care, sending the block SMS from your registered mobile number, or using the report option on the SBI Card website or app. A blocked card cannot be reactivated, so you need to request a replacement card. The SMS format and helpline details for blocking are listed in the sections above.

6.What if my SBI Credit Card query remains unresolved?

If SBI Credit Card customer care does not resolve your query, you can escalate it through the Grievance Redressal Mechanism described above. This includes writing to the designated escalation contacts and, if still unresolved, taking the matter further as outlined in that section. Keeping a record of your service request helps track the escalation. 

7.How do I stop WhatsApp Connect alerts from SBI Credit Card customer care?

You can opt out of SBI Credit Card WhatsApp Connect by unsubscribing on the SBI Card website after logging in, or by sending the opt-out SMS from your registered mobile number. You can subscribe again later by sending a fresh opt-in request. WhatsApp Connect is available only to SBI Credit Cardholders.

8.What is Ask ILA on SBI Credit Card customer care?

Ask ILA is SBI Card's virtual assistant, which answers common questions about SBI Credit Cards without a call to customer care. You can reach it through the SBI Card website or app. It is a quick option for queries on payments, statements, and card features.

9.Does SBI Credit Card customer care support NRI cardholders?

SBI Credit Card customer care is available to every SBI Credit Cardholder, including one who is living or travelling abroad, through the email, postal, website, and app channels listed above. If the query stays unresolved, the grievance redressal steps above apply in the same way.

10.Is SBI Credit Card customer care available to non-cardholders?

SBI Credit Card customer care mainly serves existing SBI Credit Cardholders for account-related queries. Non-cardholders can still send a query to SBI Card through the email form meant for non-cardholders on the SBI Card website. WhatsApp Connect, however, is available only to cardholders.

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