IndusInd Bank Credit Card Customer Care Number

You can also write to the bank's Credit Card Unit at IndusInd Bank Ltd (Credit Cards Division), PO Box 9421, Chakala, MIDC, Andheri (East), Mumbai 400093.

If you call from your registered mobile number, IndusInd Bank recognises you instantly and connects you directly to a phone banking officer. 

How to Report Lost, Stolen, or Damaged IndusInd Bank Credit Card?

If you are an IndusInd Bank credit card customer and your credit card is lost, stolen, or damaged, it is essential to block it immediately to avoid any misuse. There are multiple ways to do so, they are as follows: 

• Block card using phone banking: You can block your credit card by calling customer support at 1860 267 7777. 

• Block card using IndusInd Mobile application ‘INDIE’: You can temporarily freeze or permanently block your credit card through INDIE. 

• Block through SMS facility: You can also send an SMS in the format BLOCK [space] [your credit card’s last four digits] to 5676757 from your registered mobile number. 

• Block using IndusNet: You can log in to ‘IndusNet’ and select the ‘Service Requests’ option. Next, select ‘Credit Card Requests’ and click on the ‘Credit Card Blocking Request’ tab. Choose the credit card you want to block, mention the reason for blocking, and click ‘Submit’

IndusInd Bank Credit Card Customer Care WhatsApp Banking:

The IndusInd Bank also provides its customers with a WhatsApp banking service. To contact IndusInd Bank on WhatsApp, you need to send a "Hi" on +91 22 4406 6666 from your registered mobile number.

IndusInd Bank Credit Card Grievance Redressal

IndusInd Bank offers a proper grievance redressal system to its credit card customers to ensure a seamless customer experience. Read on to know more about it:

Level 1:

If you are an IndusInd Bank credit card customer, and have any complaints regarding the product or service provided, you can reach the bank through following ways:

• Contact the Branch Manager
• Call on customer care numbers: 1860 267 7777 (India) and 022 4220 7777 (Outside India)
• You can write an email to the bank’s customer support
• You can also submit a complaint through the bank’s official website
• Alternatively, you can write to the bank’s registered office

All credit card complaints are handled by the Cards Services Cell, which endeavours to send a response within 7 calendar days of receiving your complaint. If you do not receive a response within this time, you can escalate the matter to Level 2.

Level 2:

If your issue is still not resolved or you are not satisfied with the resolution provided at Level 1, you can escalate the matter to Level 2. You can reach the IndusInd Bank Grievance Redressal Officer through the details mentioned below. Do ensure that you provide your previous complaint reference number while reaching out to the Grievance Redressal Officer.

For Banking, Cards & Third-Party Products:

• Mr. A. Sharma (Nodal Officer)
• Address: OPUS Center 47, Central Road, opposite Tunga Paradise Hotel, MIDC, Andheri (East), Mumbai – 400093
• Email ID: nodal.officer@indusind.com

Level 3:

If you are still not satisfied with the resolution provided at Level 2, you can further escalate the matter to Level 3. You can contact the IndusInd Bank Principal Nodal Officer through the details mentioned below. Do remember to provide your previous complaint number when reaching out through these channels.

• Ms. D. Sidhwa (Principal Nodal Officer)
• Address: OPUS Center, 47, Central Road, opposite Tunga Paradise Hotel, MIDC Andheri (East), Mumbai – 400093
• Call on: (022) 6155 3705
• Email ID: pno@indusind.com

Central Banking Ombudsman Office:

If you are not satisfied with the resolution provided by the bank, you can contact the Central Banking Ombudsman Office.

• Address: Centralised Receipt and Processing Centre (CRPC), Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017

If your complaint is not resolved within 30 days of lodging it, or if you are not satisfied with the response, you can approach the Banking Ombudsman appointed by the Reserve Bank of India.

Summary 

IndusInd Bank credit card customer care is available 24x7 through a toll-free number, a credit card helpline, email, WhatsApp banking and post. If your IndusInd Bank credit card is lost, stolen or damaged, block it immediately through phone banking, the INDIE app, SMS or IndusNet. Unresolved customer care complaints can be escalated from Level 1 to the Nodal Officer, then the Principal Nodal Officer and finally the Central Banking Ombudsman Office

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